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Nash Mills Church of England Primary School

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Complaints Policy

Complaints Policy

We aim to resolve all concerns and complaints as quickly as possible.

 

Within our complaints policy, which can be accessed below, there is a process by which parents should seek to resolve a problem or concern before engaging with this policy.  Without carrying out the initial steps, we are unable to explore the issue further.

 

If there is an issue, parent should:

  1. Arrange to speak to the class teacher to try and find a resolution.
  2. If no resolution can be found, they should then arrange a meeting with the Headteacher or Deputy Headteacher.
  3. If, following this, a resolution has not been found, the complaints policy can then be used.

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